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  • How does it work?
    The cat lounge and cafe area are separate. No cats ever enter the cafe area for safety and health reasons. Patrons pay a fee to enter the cat lounge and hangout with our adorable adoptable kitties.
  • Why is there an entry fee?
    The entry fee is necessary to cover the cost of housing our feline friends in a comfortable and safe environment. The entry fee also helps us provide staff as well as the costs associated with running a business. We thank you for your support! Please note that no paid entry is required to enjoy the café space, and there is seating to study or meet with friends while enjoying your coffee. Complimentary WiFi is available for customers!
  • Are reservations required?
    Reservations are not required, however, the space has a max capacity of 10 people so reservations are strongly encouraged. Walk-ins are accepted based on availability. All reservations are on an hourly basis, so please ensure you arrive early to your scheduled time.
  • I'm trying to book online but it won't let me select the correct number of people in my party.
    If it's only giving you the option to book 1 or 2 people it's because that is all that is still available in that session. Typically you can select to book up to 6 people per visit. Please try a different time slot to accommodate your party. The second calendar on our booking page shows the available time slots: Please note any party of 7 or more requires a private party booking. Attempting to go around this policy with separate bookings will be addressed and your party will be charged for a private party. ​
  • Do you offer merchandise?
    Yes! All our merchandise is available for purchase in store and online via our shop. We have t-shirts, mugs,, stickers, and more available!
  • Are kids allowed?
    ​Kids 6 years and older are welcome to Coastal Cat. All children under the age of 14 must be supervised by an adult. One adult must be present for every two children. Please remember that this is the cats home and we expect to maintain a peaceful enviornment for our furry friends.
  • I want to host a private event!
    Groups of 7 or more must book a private session. Please email us to inquire about your private events:
  • Where do our cats come from?
    All cats are provided by our shelter partner and foster partner. We have partnered with Panhandle Animal Welfare Society (PAWS) and Pensacola Foster Kittens (PFK).
  • Can I bring my cat?
    Unfortunately, no. As much as we would love to meet your furry friend, no cats or other pets may be brought into the café. All of the cats in our Cat Lounge are provided by our shelter partner and go through a strict vetting process. To protect your cat and the cats from PAWS & PFK, we request that you leave your kitty home, as it would be impossible to verify vaccines and other necessary medical information from all outside cats. Also, it would likely not be a very pleasant experience for anyone, especially your cat.
  • Can you take in cats?
    We are not a shelter or rescue and cannot take in stray cats. All cats are provided by our shelter partner, and essentially we are a foster home for PAWS & PFK. We are not licensed as a rescue group. If you have found a stray cat or need to surrender a cat please visit our additional resources page.
  • How many cats will be in the cat lounge?
    There are anywhere from 12-18 cats in the Cat Room at all times. The exact number varies depending on adoption rates, but there will always be plenty of adoptable kitties to meet and play with during your visit!
  • Are all the cats available for adoption?
    Yes! All of our cats are available for adoption via our partnership with the PAWS & PFK. Please find one of our cat lounge attendants and they will instruct you on the adoption process. Read about our adoption process - here. 100% of the adoption proceeds goes directly to our partners!
  • Are all the cats spayed/neutered?
    Yes. All cats are examined by Panhandle Animal Welfare Society or Pensacola Foster Kittens before arrival, which includes being spayed/neutered, microchipped, receiving updated vaccinations, receive dewormer treatment and flea preventative. If you have any questions, please contact us or chat with a café team member during your visit.
  • How can I be involved?
    All of our volunteers come directly through our shelter partner, PAWS & PFK. If you are interested in volunteering, please fill out our volunteer form - here. If you are a vendor looking to supply wholesale products in Coastal Cat Cafe, please contact us at If you are looking to join our team, stay updated on our Facebook page for future job opportunities.
  • Parking
    Our parking lot is limited to 5 spaces. If you are able to carpool or condense vehicles, please do so. There is additional street parking all along W Garden. In addition there is public parking at the bus stop on the corner of our block, N I St & W Garden.
  • Can I make a large group booking?
    We love to host! Please email us for information regarding large bookings (groups of more than six people) at Looking to host a private event in our space? Contact us for details & availability!
  • Something came up, can I reschedule?
    We understand things happen! Our scheduling policies are as follows: Cancellations Reservations may be canceled at any time, but the cancellation must take place more than 24 hours in advance to receive a refund. Reschedules You may reschedule up to 24 hours before your reservation! Only one reschedule is permitted per reservation. Reschedule requests left uncompleted will be forfeited after 30 days. No-show appointments cannot be rescheduled nor refunded. All refunds will be less a 5% processing fee to recoup charges to us by payment processor. Cancellations with less than 24 hours notice are not eligible for a refund. Cancellations for Special Events/Cat Yoga/Meditation Classes: Special Events/Cat Yoga/Meditation Class is non refundable because we book and hire instructor based on the number of participants. You may transfer your ticket to someone else, but please notify us in writing to Private Party Cancellations: Private Parties must be cancelled a minimum of 7 days prior to the event to be eligible for a refund. The deposit is nonrefundable.
  • I have more questions.
    Please feel free to contact us via email for any additional questions you may have. We can be reached at
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